Incident dashboard
AI-powered intelligent incident management by CDW
Finished
0
Incidents closed by the agent team
Active
0
Agents actively running workflows
Needs Information
1
Paused - awaiting more details
Awaiting Grading
0
Finished - needs feedback
Failed Runs
0
Agent errors or quit unexpectedly
Avg Agent Runtime
3m 40s
Across all incidents
Avg Human Pause
10h 36s
Time waiting on human input
🔴 High Severity
0
Critical incidents active
🟠 Medium Severity
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Medium priority incidents
🟡 Low Severity
0
Low priority incidents
SLA At Risk
0
Approaching SLA breach (75%)
Active response - agents running
No incidents are being processed right now.
Waiting on human - more information needed
- Q1:What is the exact CUBE model and Cisco IOS XE software version currently running in production?
- Q2:Can you provide a complete `debug ccsip messages` trace of a single call that fails during a hold/resume attempt?
- Q3:What is the full configuration of the inbound and outbound dial-peers being used for the failing calls?
Completed - awaiting feedback and grading
All recent incidents have been reviewed.
Recent resolutions - with feedback
CUBE disconnects both legs of the call with cc=16 during hold/resume and with midcall-signaling passthru media-change configured.
Feedback coverage
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