Analytics
Performance metrics and insights by CDW
Last 30 days
Performance metrics and insights
Incidents (WoW)
1
↓ 0%
vs 0 last week
Completed (WoW)
0
↓ 0%
vs 0 last week
Avg Resolution (WoW)
0s
↓ 0%
vs 0s last week
Avg resolution time
0s
Average time to resolve
Median resolution
0s
50th percentile
Fastest resolution
0s
Best time recorded
Slowest resolution
0s
Longest time taken
Total incidents
1
Last 30 days
Incident trends
Agent performance
Status distribution
Severity distribution
Feedback metrics
Feedback Rate0.0%
✅ Helpful0
⚠️ Needs Work0
Avg Feedback Time0s
Human response time analysis
Avg Response Time
NaNh
Median Response
NaNh
Total Responses
Currently Waiting
Team performance
| Team | Incidents | Avg resolution time | Success rate |
|---|---|---|---|
| octo-ai-strategy-team | 1 | 0s | 0.0% |
Product metrics
Agent execution details
| Agent | Executions | Avg duration | Success | Failed | Success rate |
|---|---|---|---|---|---|
| human | 3 | 0s | 0 | 0 | 0.0% |
| supervisor | 27 | 0s | 0 | 0 | 0.0% |
| researcher | 11 | 0s | 0 | 0 | 0.0% |
| servicenow_agent | 5 | 0s | 0 | 0 | 0.0% |